Privacy Policy

1. Who this policy applies to

This Privacy Policy applies to personal information handled by:

Adecore Global Pte Ltd
Company Registration Number: 201931914N
Address: 1 North Bridge Road, #07-07, High Street Centre, Singapore 179094

In this policy, “Adecore”, “we”, “our” and “us” refer to this entity and, where appropriate, the Adecore entity responsible for your relationship with us.

Adecore acts as the controller or responsible organisation when we determine why and how personal information is processed.

Where Adecore processes information on behalf of a client, government institution or other organisation, that organisation may be the controller. In those circumstances, the relevant contract and the organisation’s privacy notice may also apply.

This policy covers:

• The Adecore website and associated digital properties
• Website enquiries and contact forms
• Business-development and professional communications
• Events, meetings and expressions of interest
• Client, supplier and partner relationships
• Website analytics and security monitoring

Additional privacy notices may apply to job applicants, employees, client platforms, research participants or users of particular Adecore products.

2. Personal information we collect

The information we collect depends on how you interact with us.

Information you provide

When you complete a form, contact us or communicate with our team, we may collect:

• Your name
• Email address and telephone number
• Organisation, position and professional information
• Country or general location
• The subject and contents of your enquiry
• Project, partnership or investment interests
• Communication preferences
• Documents or other information you choose to provide
• Records of our correspondence with you

Please do not provide sensitive personal information unless it is necessary and we have asked you to provide it through an appropriate and protected channel.

Information collected through the website

When you visit our website, our systems and approved service providers may automatically collect:

• Your Internet Protocol address
• Approximate geographic location derived from your IP address
• Browser, operating system and device information
• Referring website or source
• Pages viewed
• Links or features used
• The sequence of pages visited and your journey through the website
• Date, time and approximate duration of visits
• Cookie or similar technology identifiers
• Technical logs, errors and website-security events

An IP address, cookie identifier or device identifier may constitute personal information when it identifies, relates to or can reasonably be associated with an individual.

Information received from other sources

We may receive professional contact information from:

• Your employer or organisation
• A mutual contact or referral partner
• Public professional profiles and business directories
• Event organisers
• Clients, suppliers and collaboration partners
• Other Adecore entities

Where required, we will tell you about information collected indirectly and the purposes for which it will be used.

3. How we use personal information

We may use personal information to:

• Respond to enquiries and requests
• Explore potential engagements, partnerships or investments
• Prepare proposals and conduct pre-engagement discussions
• Establish and manage client, supplier and partner relationships
• Deliver contracted services
• Organise meetings, events and communications
• Provide publications or updates you have requested
• Operate, understand and improve our website
• Understand how visitors navigate between pages
• Measure the effectiveness of website content
• Maintain the performance, availability and security of our systems
• Detect misuse, fraud or malicious activity
• Meet legal, regulatory, contractual and governance obligations
• Establish, exercise or defend legal rights
• Conduct internal reporting, assurance and risk management
• Support a reorganisation, investment, merger or transfer of part of our business, subject to appropriate protections

We will not use personal information for a materially different purpose without an appropriate legal basis and, where required, further notice or consent.

4. Legal grounds for processing

Where the GDPR or another law requiring a legal basis applies, Adecore may rely on:

Consent

We may rely on your consent for:

• Non-essential analytics cookies and similar technologies
• Email subscriptions
• Particular marketing communications
• Processing sensitive information where explicit consent is required

You may withdraw consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

Contract and pre-contractual steps

We may process information when necessary to:

• Respond to a request for services
• Consider or prepare an engagement
• Perform a contract with you
• Administer an existing commercial relationship

Legitimate interests

We may process information where necessary for legitimate business interests, including:

• Responding to professional enquiries
• Developing and managing business relationships
• Protecting our people, systems and information
• Maintaining website functionality
• Understanding and improving our services
• Establishing or defending legal rights

We will consider whether those interests are necessary, proportionate and outweighed by your rights and reasonable expectations.

Legal obligations

We may process information to comply with applicable laws, regulatory requirements, court orders, reporting duties and lawful government requests.

Vital interests and public-interest grounds

In limited circumstances, we may process information to protect a person’s vital interests or carry out a task supported by applicable public-interest law.

5. Website analytics, cookies and tracking

Adecore uses analytics and related technologies to understand how visitors use the website.

Subject to your cookie preferences and applicable law, analytics may collect your IP address, approximate location, browser and device details, referring source, pages viewed, interactions and journey through the website.

We use this information to:

• Understand which content is useful
• Identify how visitors move through the website
• Improve navigation and usability
• Measure website performance
• Detect technical problems
• Protect the website against misuse

Where consent is required, non-essential analytics will not be activated until you choose to accept them. You may reject non-essential cookies or change your preferences through the Cookie Settings link available on the website.

Withdrawing consent will not necessarily delete information lawfully collected before withdrawal, but it will prevent the relevant technologies from collecting new information through your browser where technically possible.

More information about individual cookies, providers, purposes and retention periods should be provided in Adecore’s Cookie Notice.

6. Marketing communications

We may send professional communications where:

• You have asked to receive them
• You have consented to receive them
• They relate to an existing professional relationship and applicable law permits the communication

You may unsubscribe through the link contained in a communication or by contacting us. Service-related or legally required communications may continue where necessary even if you opt out of marketing.

7. When we disclose personal information

We may disclose personal information to:

• Other Adecore entities involved in the relevant relationship
• Website hosting and content-management providers
• Analytics, cloud, email and communications providers
• Customer and relationship-management providers
• Professional advisers, insurers, auditors and consultants
• Contractors supporting our technology or business operations
• Clients or project partners where appropriate and authorised
• Courts, regulators, law-enforcement agencies or public authorities where disclosure is lawfully required
• A potential purchaser, investor or successor in connection with a proposed corporate transaction

Service providers may process personal information only for authorised purposes and subject to applicable contractual, confidentiality and security obligations.

Adecore does not sell personal information for monetary consideration.

8. International transfers

Adecore operates across multiple jurisdictions and may use international service providers. Personal information may therefore be accessed from or transferred to countries outside the country in which it was collected.

Those countries may include:

• Australia
• Ghana
• Singapore

Where required, Adecore will use recognised transfer mechanisms and contractual, technical or organisational safeguards. These may include adequacy decisions, standard contractual clauses or other mechanisms permitted under applicable law.

No statement about international transfer safeguards should be published until Adecore has verified the hosting, analytics, email and form-processing supply chain.

9. Information security

Adecore uses reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse, interference, alteration or disclosure.

These measures may include access controls, authentication, encryption, system monitoring, confidentiality obligations, supplier review, backup and incident-response processes.

Access is limited to people and providers who require the information for a legitimate and authorised purpose.

No system is completely secure. Adecore cannot guarantee that unauthorised access or disclosure will never occur. If a data breach occurs, we will investigate and provide notifications where required by applicable law.

10. Retention and deletion

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Maintain an active professional or commercial relationship
• Meet contractual, legal, tax and regulatory obligations
• Resolve disputes
• Establish or defend legal rights
• Maintain proportionate security and audit records

Retention periods depend on the nature and sensitivity of the information, the relationship involved, the risks associated with continued retention and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to lawful archival and backup requirements.

Adecore should maintain an internal retention schedule setting actual periods for contact enquiries, analytics information, client records, consent records and system logs.

11. Sensitive and health information

Adecore does not intend to collect health information or other sensitive personal information through its general website contact form.

Please do not submit medical records, diagnoses, patient information or other protected health information through the general website.

Where Adecore is engaged by a healthcare organisation and acts as a business associate under HIPAA, protected health information will be handled under the applicable business associate agreement, contractual controls and dedicated privacy and security procedures.

Public website analytics will not knowingly be used to collect protected health information. Any future portal, form or application intended to handle protected health information must be separately assessed and configured before use.

A cookie banner or statement in this policy does not constitute a HIPAA authorisation.

12. Children’s information

Adecore’s website and services are intended for organisations, professionals and adult users. They are not directed towards children.

We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. Your privacy rights

Your rights depend on the jurisdiction and circumstances involved. Subject to applicable exceptions, you may have the right to:

• Ask whether we hold personal information about you
• Request access to that information
• Request a copy of your information
• Correct incomplete or inaccurate information
• Request deletion or destruction
• Restrict or object to particular processing
• Withdraw consent
• Object to direct marketing
• Request data portability
• Ask about the purposes and legal basis for processing
• Ask about recipients or categories of recipients
• Complain about our handling of your information
• Lodge a complaint with an applicable privacy or data-protection authority

Adecore does not currently use website information to make decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise a right, contact us using the details below. We may ask for information reasonably necessary to verify your identity and protect information from unauthorised disclosure.

Some requests may be refused or limited where permitted by law. If that occurs, we will provide an explanation where required.

14. Australian privacy rights and complaints

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you may request access to or correction of the personal information Adecore holds about you.

If you believe Adecore has breached your privacy, please contact us with:

• Your name and contact details
• A description of your concern
• Relevant dates or communications
• The resolution you are seeking

We will acknowledge and investigate the complaint and aim to respond within a reasonable period.

If you are dissatisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.

15. European privacy rights

If the GDPR applies, you may have rights of access, rectification, erasure, restriction, portability, objection and withdrawal of consent.

You may also lodge a complaint with the supervisory authority in the European Economic Area country where you live or work, or where you believe an infringement occurred.

If required by applicable law, Adecore will publish the contact details of its European representative or data-protection officer in this section.

16. GCC privacy rights

Privacy requirements across Gulf Cooperation Council countries arise under separate national laws rather than one GCC-wide PDPL.

Where the personal-data law of Saudi Arabia, the United Arab Emirates, Bahrain, Oman, Qatar, Kuwait or another applicable jurisdiction governs our processing, Adecore will handle requests and personal information in accordance with that law.

Depending on the jurisdiction, you may have rights to:

• Be informed about the processing of your information
• Access or obtain a copy of your information
• Correct, complete or update information
• Request deletion or destruction where applicable
• Withdraw consent
• Object to or restrict certain processing
• Complain to the relevant national authority

International transfers and requests involving sensitive information will be managed in accordance with the requirements applicable to the relevant processing activity.

17. Third-party websites

Our website may link to websites or services operated by other organisations.

Adecore does not control those organisations’ privacy or security practices. We encourage you to read their privacy notices before providing personal information.

18. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, services or legal obligations.

The current version will be published on this page with its effective date. If a change materially affects how we use information already collected, we will provide additional notice or seek consent where required.

19. Contact us

Questions, requests and complaints concerning privacy may be directed to:

Privacy Officer
Adecore Global Pte Ltd
Email: privacy@adecore.tech
Address: 1 North Bridge Road, #07-07, High Street Centre, Singapore 179094

For your protection, we may need to verify your identity before responding to a request.

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